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We'd love to hear from you! If you have questions or comments, please check the list below for answers to the most frequent customer questions. If you don't find what you're looking for, you can use the form below to contact us.

Most Popular Help Inquiries

1. I have been charged but I haven't received my voucher.

   Vouchers are emailed to you immediately, in some instances it could take up to 24 hours to reach you due to your service provider.

   We recommend you create an account using the email address used to make the purchase, this is so you can track all your past and present deals.

2. I am having trouble signing into my account.

   Subscribing to the Nectar Daily Deals emails is not the same as setting up an account, even if you have purchased from us before. Go to the ‘Create Account’ page to set up an account and manage your purchases.

3. I've bought a voucher – how do I use it?

   Once you have purchased the deal you will be emailed a Voucher straight away (can take up to 24 hours dependant on your service provider). Simply print this Voucher and take it with you when you redeem your offer. Please ensure you also take your unique pin code!

   If you have received an e-Voucher you simply need to enter your Voucher code at the time of redemption in the retailer’s checkout screens.

4. Do I need to use my voucher the same day I buy it?

   No. Vouchers will have an expiry date, as long as you redeem before this date, the deal is yours. Vouchers will have a validity of no longer than six months and will vary depending on the deal purchased. Expiry dates of all deals will be clearly stated in the deal information prior to you purchasing your deal.

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